Go-Go Digital Ticketing

Call: 202.864.4350 | Email: membershipservices@capitalcitygogo.com

As a Capital City Go-Go season ticket member, you have complete access to your online Account Manager completely free of charge, including accessing your mobile tickets for entry, transferring your tickets or selling them online.

Accessing the Entertainment and Sports Arena

Go Mobile!

On your mobile device navigate to Monumental Sports Account Manager. You may access Monumental Sports Account Manager through either of the following:

  • Navigate to www.capitalcitygogo.com and select “My Go-Go Account” from the “Tickets” drop-down menu
  • Navigate to am.ticketmaster.com/monumental

*As soon as we are within 24 hours of the game you will be able to click on your ticket, then click the “Scan Barcode” button and your tickets will pop up in QR code format. You can present these tickets/QR codes to any Entertainment Sports Arena Attendant to scan at the gate

HOW TO USE MOBILE TICKETING

  1. Go to www.capitalcitygogo.com on your mobile device
  2. Access the Monumental Sports Account Manager by selecting Account Manager from the “Tickets” drop-down menu.
  3. Log in to Account Manager using your email address.
  4. Select the appropriate game.
  5. Select “Scan Barcode” and Mobile Ticket QR codes will appear for the selected seats (swipe left to access all your seats)
  6. Present your Mobile Tickets to the Entertainment and Sports Arena Attendant to scan at the gate.

DIGITAL TICKETING FAQs

  1. WHAT IF I WANT TO GIVE TICKETS TO FRIENDS/FAMILY/CLIENTS AHEAD OF TIME?Your guests will require their own ticket to enter the Entertainment and Sports Arena. Prior to the game you can forward their seats to them by logging on to your account at Monumental Sports Account Manager. The recipient will be able to use their mobile phone to access them.
  2. IS THERE A COST TO FORWARD A TICKET?
    No, it’s free! Go-Go full season-ticket members can forward their season tickets free of charge using Monumental Sports Account Manager.
  3. WHAT IF I WANT TO SELL MY TICKET?
    You can list your ticket for sale through Ticketmaster Ticket Exchange, the preferred resale outlet of the Capital City Go-Go. Once the system is made available, you can access Ticketmaster Ticket Exchange online via Monumental Sports Account Manager*.

    *Please note: the only way to access proceeds from sold tickets immediately is to select the direct deposit option. If the seller credit option is selected, funds will be held in your Capital City Go-Go account. These funds may be used for future ticket purchases through the Capital City Go-Go or applied to your season-ticket invoice for the following season. No refunds will be issued on seller credit to your team account. For more information on these options please contact Go-Go Membership Services at 202.864.4350 or membershipservices@capitalcitygogo.com.

  4. CAN I ENTER THE ENTERTAINMENT AND SPORTS ARENA BY SHOWING MY TICKETS ON MY PHONE?
    Yes! Mobile ticketing is available. You can access Monumental Sports Account Manager via the browser on your smartphone. Each mobile ticket will display with a Square QR code which can be scanned for entry into the Entertainment and Sports Arena.
  5. CAN I ALSO ACCESS MY CAPITALS, WIZARDS, BRIGADE OR VALOR TICKETS ONLINE?
    Using Monumental Sports Account Manager you can access your tickets for all five teams in one convenient location. Monumental Sports Account Manager is your central location for all Monumental Sports tickets!

STEP-BY-STEP GUIDES

TRANSFER YOUR TICKETS

  1. Select “Manage My Tickets.”
  2. Select the appropriate game.
  3. Click on the “Send” button
  4. Select the appropriate game.
  5. Choose the seats you want to transfer and click “Send.”
  6. Enter your recipient’s information and click “Send”.

You will receive an email confirming that you have successfully transferred your tickets. Please note: you are unable to have tickets you have transferred sent back to your account after the recipient has accepted the offer.

MOVE YOUR TICKETS TO A CARD

  1. Select “Manage My Tickets”.
  2. Select the appropriate game.
  3. Click on “Move to Card” on the top bar.
  4. Choose the seats you want to transfer to paperless.
  5. The tickets you’ve selected are now stored in your queue in the upper right. You can now select additional games or seats to continue the process of transferring your tickets to a card.
  6. Choose to send your tickets to a single card or multiple cards.
  7. Use either an existing credit card, or enter a new credit card to utilize.
  8. Click the “complete transfer” button to finish transferring your tickets to your card.
  9. You will receive an email confirming that you have transferred your tickets to your card.

ACCEPTING A TRANSFERRED TICKET

  1. Click on the link in the transfer offer email or text.
  2. Create an Account or Login to Monumental Sports Account Manager.
  3. Agree to the Terms and Conditions.
  4. Select the “Claim” button to accept your tickets
  5. Select the “View Event” button.
  6. Select the event for the tickets you want to manage and choose your delivery method (view via mobile or move tickets to a card).

You will receive an email confirming the transfer has been completed.

SELL YOUR TICKETS

  1. Select “Manage My Tickets”.
  2. Select the appropriate game.
  3. Select the “Sell” button.
  4. Choose the seats you want to sell.
  5. Fill in information to set your selling price, price controls, and expiration date.

Your tickets are now for sale on the Ticketmaster Ticket Exchange. And when someone buys them, you get automatic account credit or direct deposit into your bank account, worry free!